World Journeys Privacy Policy

This privacy policy page sets out information into how we use personal information relating to people (“you, yours”) we interact with including, but not limited to, clients and website users. It serves as an expression of our commitment to protecting their private personal information, but is not a contract. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website. 

Copyright notice

This document, and all content of our websites is Copyright© 2023 World Journeys Ltd. That includes images, our logo, word mark, blog content, itinerary text, digital files and video content available on the website, unless specified otherwise.

About us

This is the privacy policy of World Journeys Ltd. (referred to as “we”, “us” or “our”). World Journeys is a member of the Travel Agents Association of New Zealand (TAANZ) and participates in the TAANZ Bonding Scheme for the protection of the consumer.

Contacting us

If you have any questions about our privacy policy or about how we process your personal data, including any complaints, please contact us either by e-mail: info@worldjourneys.com.au, phone 1800 155 044, or by post to World Journeys PTY Ltd, GPO Box 4814, Sydney, NSW 2001.

What personal information do we collect?

When you use our services, fill out a digital or printed form, reply to an enquiry, subscribe to our newsletter or attend our events, we may collect your name, email address, mailing address, phone number, proof of identity, passport details, health information if required, or other details to help us provide you with better services and experiences.

Additionally, when you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. As you browse our sites, we may also collect information about the individual web pages or products that you view, what websites or search terms referred you to our website, and information about how you interact with it. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
  • “Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the site.
  • When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your information?

The information we collect is used to improve our services, processes, marketing and advertising campaigns and transactions. We may also use this information to send periodic emails or information regarding our products and services.

How long do we keep your personal information?

We will retain your information for as long as necessary to help us provide our services and/or fulfil any legal, accounting or reporting requirements. You can ask for a copy of any personal information we hold about you, and ask for it to be corrected or removed if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at info@worldjourneys.com.au, phone 1800 155 044.

How do we protect visitor information? 

We take appropriate technical and organisational procedures to secure your information and to protect it against unauthorised or unlawful use and accidental loss or destruction, including: only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate; using secure servers to store your information; using a secure and encrypted technology to encrypt payment transactions.

Transmission of information over email is not secure, and if you submit any information to us over the internet by email you do so entirely at your own risk. We cannot be responsible for any costs, expenses, loss of profits, harm to reputation, damages, liabilities or any other form of loss or damage suffered by you as a result of your decision to transmit information to us by email.

For more information about disclosure of personal information to organisations and clients overseas, please refer to the Privacy Act 2020 New Zealand.

Third Party Disclosure 

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. 

Third Party Links 

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. 

Privacy Act 

The Privacy Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out penalties for violations. 

We collect your email address in order to: 

  • Send information, respond to inquiries, and/or other requests or questions. 
  • Process orders and send information and updates pertaining to orders. 
  • We may also send you additional information related to your product and/or service. 
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with the Privacy Act we agree to the following: 

  • NOT use false, or misleading subjects or email addresses. 
  • Identify the message as an advertisement in some reasonable way. 
  • Include the contact address and website URL.
  • Monitor third party email marketing services for compliance, if one is used. 
  • Honour opt-out/unsubscribe requests quickly. 
  • Allow users to unsubscribe by using the link at the bottom of each email. 

If at any time you would like to unsubscribe from receiving future emails, you can follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence. Or you can also contact us for further information.

Fair Information Practices

 We will take the following responsive action, should a data breach occur: 

We will notify the users via email and/or site notification within 7-10 business days. 

Contacting us: 

If there are any questions regarding this privacy policy you may contact us using the information below.

Mailing Address:

World Journeys Australia PTY Ltd
GPO Box 4818
Sydney NSW 2001
Australia

Email info@worldjourneys.com.au
Call 1800 155 044

Last Edited on 05 February 2025